Leamouth Florist E-Commerce Terms & Conditions

Introduction

Welcome to Leamouth Florist. These Terms & Conditions (“Terms”) govern your use of our online flower delivery service throughout Leamouth and the surrounding areas. By placing an order on our website, you agree to abide by these Terms. We recommend that you read through this page carefully before making any purchases. If you do not accept these Terms, you must not use our services or place any order with us.

Scope of These Terms

These Terms & Conditions apply to individual consumers placing flower orders for delivery to Leamouth and surrounding locations. If you are purchasing on behalf of a business, school, or other organisation, please contact us for further information, as additional terms may apply.

These Terms apply regardless of your order's delivery address, provided it is within our stated service area. By confirming your order, you accept and agree to be bound by these provisions in full until the order is fully fulfilled or cancelled according to our policies.

Order Process

To place an order for online flower delivery in Leamouth, browse our selection, add items to your cart, and proceed to checkout. You will be asked to provide accurate delivery details, recipient contact information, and, where required, a personalised message. Accuracy of this information is essential, as we cannot be held responsible for delivery failures or delays caused by incorrect details.

After you submit your order, you will receive an order confirmation summary on the website and, where applicable, by electronic means. This confirmation indicates receipt of your order and does not constitute acceptance. Acceptance of your order and the formation of a contract takes place when payment has been processed and you have received a final acceptance message from us, either by screen notification or, where appropriate, by email.

You may be contacted by us if further information is required regarding your order. We reserve the right to refuse or cancel any order at our discretion, for example if the requested delivery address is outside our service area or where requested items are unavailable.

Product Availability and Substitutions

While we strive to ensure the accuracy of descriptions and photographs displayed on our website, flowers are seasonal products and certain varieties may not always be available. We reserve the right to substitute products of equal or greater value and similar style or colour where necessary. Substitutions will always be made with the intention of retaining as close a match as reasonably possible to the item ordered, maintaining the quality and value of your arrangement.

Payments

All prices are listed in GBP and include taxes where applicable. Prices are subject to change without prior notice but will not affect orders already confirmed. Payments must be made in full at the time of ordering, using one of the approved payment methods indicated at checkout.

Your payment will be processed securely through an approved payment gateway. Leamouth Florist does not store your payment card details. Full payment must be received before orders can be dispatched. If your payment is unsuccessful, your order will not be processed or delivered.

Delivery

We offer flower delivery throughout Leamouth and nearby areas. Delivery dates and times depend on the delivery option selected during checkout, as well as flower availability and time of order placement. We strive to meet your requested delivery date, but guarantee only that your order will be delivered as soon as reasonably practicable.

Same-day delivery may be available for orders placed before a specified cut-off time, subject to stock and capacity. Delivery times are approximate and cannot be guaranteed, particularly during peak periods such as Valentine's Day or Mother's Day.

If the recipient is not available to receive delivery, we will make reasonable efforts to deliver as per your instructions. If not possible, we may leave the order with neighbours, or in a safe location, or return it to our premises for re-delivery at an additional cost. We cannot accept liability for loss or damage to flowers arising from late collection or incorrect delivery information.

Cancellations and Amendments

If you wish to cancel or amend your order, please notify us as soon as possible. Cancellation requests may be accepted only if received more than 24 hours before the scheduled delivery time. If the order has already been prepared, dispatched, or delivered, cancellations or amendments may not be possible and you may be liable for the full order amount.

To amend an order (for example, to correct the delivery address or change the message card), please contact us promptly. Whilst we will make every effort to accommodate your request, we cannot guarantee amendments once the preparation or dispatch process has started.

In accordance with the Consumer Contracts Regulations, personalised, perishable goods such as flowers are exempt from the statutory 14-day cancellation period unless the product is faulty or not as described.

Returns, Refunds and Complaints

Because of the perishable nature of floral products, returns are only accepted in cases where flowers are proven to be faulty or not as described. If you are not satisfied with the quality or condition of your flowers upon delivery, please contact us within 24 hours of receipt with details and, if possible, photographs of the issue. We may offer a replacement, partial refund, or full refund at our discretion. Our commitment is to ensure every order meets our standards for freshness and presentation.

Your statutory rights are not affected by these Terms. If you have a complaint or dispute regarding your order, please contact us directly to allow us to resolve the matter efficiently.

Liability and Disclaimer

We are committed to ensuring your experience with Leamouth Florist is positive and reliable. However, we do not accept liability for any loss, damage or costs resulting from your use of our website or from late, misdirected, or undelivered order, except where such loss is a direct result of our negligence or breach of contract.

Where delivery is delayed or prevented by circumstances beyond our reasonable control (such as extreme weather, supply chain disruptions, or national emergencies), we will make reasonable efforts to notify you and arrange an alternative delivery date. In such cases, our liability is limited to a full refund of your order value or redelivery of your order at a later date of your choice.

Our total liability to you for any loss or damage arising in connection with your order will not exceed the total price you paid us for the relevant order. We will not be liable for any indirect, consequential, or incidental loss, including loss of enjoyment, business interruption, or personal injury due to circumstances outside our reasonable control.

User Responsibilities

You are responsible for maintaining the confidentiality of your account information, for ensuring the accuracy of the delivery and contact information you provide, and for any use of our website or online ordering system under your credentials. We reserve the right to terminate or suspend your access to our website at our sole discretion if we suspect unauthorised, fraudulent, or inappropriate activity.

Intellectual Property

All website content, images, product designs, and branding belong to Leamouth Florist or its licensors. You may not copy, reproduce, modify, or distribute any part of our content without our express prior written consent.

Privacy and Data Protection

We take your privacy seriously and only use your personal information as set out in our Privacy Policy. We comply with all applicable data protection laws. By placing an order, you consent to us processing the necessary data for order fulfilment, including sharing recipient contact details with our delivery agents.

Amendments to Terms

We reserve the right to update or modify these Terms & Conditions at any time. The latest version will always be available on our website and will apply to all orders placed after the effective date of the changes. We recommend reviewing our Terms & Conditions periodically.

Governing Law and Jurisdiction

These Terms are governed by and shall be interpreted under the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any part of these Terms is held unenforceable for any reason, the remaining sections shall continue in full force and effect.

General Provisions

No delay or failure by Leamouth Florist to exercise any right under these Terms shall constitute a waiver of that or any other right. These Terms constitute the entire agreement between you and Leamouth Florist regarding your use of the website and our services and supersede all previous agreements, understandings, and representations. Nothing in these Terms affects your statutory rights as a consumer.

Contact

If you have any queries regarding these Terms & Conditions or your flower delivery order, please contact us using the details provided on our website. We are dedicated to providing excellent service to our customers throughout Leamouth and the wider local area.

Thank you for choosing Leamouth Florist for your online flower delivery needs.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Leamouth, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Leamouth.

For assistance with orders, returns or account queries, please fill out the Contact Us form.