Our Promise: Fresh Flowers, Easy Returns, and Resolution
Leamouth's Fresh Flowers Guarantee
At Leamouth Florist, we are committed to delivering stunning, vibrant, and long-lasting flowers to every customer, whether for homes or businesses within Leamouth and the surrounding area. Every bouquet we craft leaves our shop fresh, and our guarantee means you and your recipient will always enjoy the beauty and fragrance of freshly-arranged flowers.
Damaged-on-Arrival Policy
Your satisfaction is of utmost importance. If your flowers or plants arrive damaged, wilted or otherwise compromised, we ask that you contact us promptly upon receipt. To help us resolve the issue quickly, please keep the item in its original packaging for assessment, and provide a photo of the arrangement if possible. This helps us improve our quality controls and ensure you receive the standard of excellence our customers expect from a trusted Leamouth florist.
Freshness Window Commitment
We are proud to guarantee that our flowers will remain fresh and beautiful for at least 5 days from the delivery date, provided they are cared for following our included instructions. Some varieties may remain fresh even longer, but in the rare case your flowers fail to meet our freshness promise within this window, please reach out to us so we can make it right.
Refund and Replacement Options
If there is confirmed damage, quality issues, or if your flowers are not as fresh as promised within the 5-day window, you can choose between the following options:
- Full or Partial Refund: We will refund your order in full where appropriate, or a partial refund if only part of your item is affected.
- Replacement Arrangement: We can prepare and deliver a fresh replacement bouquet at the earliest possible opportunity, at no extra cost to you.
Your happiness is our priority. Simply let us know which resolution suits you best and we will action it promptly.
How to Make a Complaint
We are passionate about providing exceptional service to every customer. If you are not completely satisfied with your experience or the flowers you have received, we encourage you to let us know. Our friendly team is committed to resolving complaints swiftly and fairly. When submitting a complaint, please provide as much detail as possible, such as your order details, delivery date, and the nature of your concern. We will acknowledge your complaint as soon as possible and keep you updated throughout the resolution process.
Our Commitment as Your Local Leamouth Florist
With years of experience serving households and businesses in Leamouth, our reputation for quality and reliability is at the heart of everything we do. We believe every customer deserves fresh flowers and outstanding service, and our returns, refunds, and complaints process reflects our dedication to your peace of mind. Thank you for choosing Leamouth Florist—your neighbourhood specialist for beautiful, fresh floral arrangements.
